Implementing a system solution

Our dedicated staff will install and commission your security and/or fire systems solution, in accordance with the relevant quality, health & safety and industry 'best practice' standards. It is vital to ensure that each system is configured in accordance with the customer's requirements and that clear operating instructions are given to key personnel.

Warranty-Plus: optimised, 12-month provision for newly installed systems

All systems we install are backed by a 12-month Warranty proposition. Niscayah has moved beyond the industry norm of providing 'best endeavours' warranty support and created formal programme concept: Warranty-Plus. This provides an enhanced reactive and preventative maintenance profile for systems installed by Niscayah during the first 12 months of their operational life. Offering 24/7 peace-of-mind, Warranty-Plus has been created to counter the 'grey areas' of responsibility that can often exist during the warranty period of an integrated security system, usually when system delivery involves a main contractor/multiple supplier process.  

Service Programmes for System Management:
a radical re-think of ongoing systems support

Introduced in 2007, Niscayah's Service Programme options - Argentum, Aurum, Platinum and Platinum5 - are part of a restructuring of the traditional approach to providing ongoing service support for security systems.

The programmes are based on a core of Niscayah-designated, fundamental, deliverable service response elements. Onto these the customer then builds progressively from ranges of 'enhancers', dependent upon specific operational and organisational needs. Dependent variables include: the number and relative priorities of security disciplines involved, the age/condition of legacy systems and budgetary commitment periods. Enhancements can include the provision of materials, labour, access equipment, CAD support, staff training - even forward discount components and system elements renewal - within a programme package.