2006-06-26

Service Management Centre adds value for customers  

Bell Security's ‘next generation’ Service Management Centre is now operational within the company's London headquarters. This is designed to enhance customer service for Bell’s growing ‘commercial’ security and fire systems customer base. This London facility will build on the success of a Bristol-based centre that was created in 2005 primarily to add value to Bell’s market-leading, retail banking customer operations.

The London Service Management Centre handle planned and reactive service response needs, as well as after-sales customer care.

Bell is implementing the latest IT/communications/internet-based technologies to both optimise service delivery via its field engineering teams and improve the help desk/problem-solving capabilities of its call handlers. This focus is seen as essential in raising service response quality and productivity in line with the delivery criteria contained in the service level agreements that Bell establishes with customers.

Syd Heals, Chief Operating Officer of Bell’s Commercial & Fire business, said:
“Property managers, security managers and FM companies face increasing demands and are challenged to add value, whether they are managing major corporate sites or an estate of properties. Our support is critical to meeting the needs of these customers. The call volumes we handle demand rapid, regular and detailed reporting of service performance – for the customer’s benefit and ours.”

Contact:

Tim Harris
Corporate Communications Manager
Bell Security Ltd/Bell Group
Roding House, 970 Romford Road, London E12 5LP, UK
Tel: +44 20 8553 5932 - Fax: +44 20 8478 6879
E-mail: tim.harris@bellsecurity.co.uk